Terms and conditions

These terms and conditions are applicable for all accommodation bookings made with Origin Hotels in Marrakech during 2016/2017.

For services not provided by Origin Hotels, but booked through Origin Hotels, other terms and conditions may apply.

Please read these booking terms and conditions carefully as they apply to all bookings made with Origin Hotels. The English language version is definitive.

Reservation staff have discretion to vary these terms and conditions to meet clients particular requirements, for example if a group needs time to collect deposits to secure a whole riad booking, or if there is a specific need to vary cancellation policy.

Your Contract

If you make your booking within six weeks before you travel, you must pay the full amount. If you are booking more than six weeks in advance, the balance must be paid to us at least 4 weeks before you travel. In special bookings at portals it the Riad or we will charge the amount before your arrival with your credit card. Your booking will then be confirmed immediately by email and it is at this time that a binding contract comes into existence.

The contract is subject to these booking terms and conditions and to the law of Morocco.

Once the contract is made, it is Origin Hotels responsibility to provide you with what you have booked and it is your responsibility to pay for the accommodation. If you fail to do so, your booking may be cancelled and you will be liable to pay cancellation charges.

All relevant documentation will be sent to you via email. It is important to check carefully all the details of your booking once you receive it and to contact us immediately if you have any queries.

Origin Hotels will not be responsible for any information you do not receive, as a result of your failure to provide a valid e

If you want to cancel or amend your booking at a later date, you may have to pay cancellation or amendment fees; these could be a much as the whole cost of accommodation.


It is strongly recommended that you and all members of your party have adequate travel insurance to cover the cost of cancellation, medical and repatriation expenses and loss of or damage to property.

Our Price Guarantee

Prices on our website do change from time to time; prices can go up as well as down and you will be able to determine your up to date price for your chosen accommodation prior to confirming your booking. Please note once you have agreed a price and made your booking this is the price you pay. If the price decreases, you are not entitled to the accommodation at the changed rate.

Credit Card Charges

We accept payment by bank transfer or we have a facility to take cards through our secure payment gateway. Credit Card transactions are subject to a 3% handling fee. Paypal transactions are subject to a 2% handling fee.


Origin Hotels will not accept bookings from minors. You must be 18 years of age or over and have legal capacity.

Special Requests

If you have any special requests that do not form part of the standard accommodation services as described in this website (for example disabled access, dietary needs, cots, bed type) please let us know before booking. Regrettably, the old city of Marrakech, with its very narrow streets and ancient buildings, does not lend itself to disabled access and if you or any member of your party has reduced mobility or other special requirements, you may be advised to book one of the modern hotels elsewhere in Marrakech. Where, however, you have other requests, we will pass to the riad, but unfortunately these cannot be guaranteed.

Smoking Policy

Please note that smoking is not permitted in the riads, with the exception of certain areas on the open parts of the roof terraces. No smoking in the rooms.

If You Want to Cancel Your Booking

If you want to cancel a confirmed booking, you must notify Origin Hotels in writing at the earliest opportunity. You will be liable to pay a cancellation charge, calculated on the following scale:

More than 20 days prior to arrival: 20% of total amount cancellation fee.

Less than 20 days prior to arrival: 100% of total amount cancellation fee

Cancellations notified directly to the accommodation will not be effective. All cancellations or amendments must be made directly to Origin hotels in writing by the person who made the original booking.

If We Change Your Accommodation

Every effort is made to provide arrangements as confirmed to you. However, certain changes may be made to the accommodation and services resulting from, for example, maintenance of the property, weather conditions, local religious holidays and so on.

Where necessary, Origin Hotels reserves the right to change your accommodation to an alternative of the same or superior standard within Marrakech. If it is unable to confirm a suitable alternative, it reserves the right to cancel the booking and an email notification will be sent to inform you of the details.

Number of Nights

Check in is from 3.00 pm and check out is 11.00 am. The number of nights stated in the booking confirmation refers to the number of nights the accommodation has been reserved for you. Some flights may be night flights; when you arrive in Marrakech your accommodation will only be available if you have reserved it for that night.


When you book accommodation you accept responsibility for any damage to property or to the riad caused by you or a member of your party. Origin Hotels reserves the right to terminate your stay or that of any member of your party if, in the reasonable opinion of the manager, the guestbehaviour is such as to cause damage to the property or to adversely affect the enjoyment of other guests. In these circumstances full cancellation charges will apply and no refund will be given. Furthermore, Origin hotels shall be under no obligation to pay compensation or meet any costs or expenses you may incur as a result of your stay being terminated. You will be liable to make reimbursement to Origin hotels for any damage caused, before you end your stay.

Events beyond Origin Hotels

These include but are not limited to war, threat of war, riot, civil disobedience or strife, government action, terrorist activity, natural or industrial disaster, fire, adverse weather conditions, level of water in rivers or floods, closure of airports and may also include industrial dispute involving third parties, technical or maintenance problems or unforeseen operational decisions of air carriers such as changes of schedule or any failure in the information technology infrastructure or failure in internet connections. Except where otherwise expressly stated in these booking conditions Origin Hotels regrets that it cannot accept liability or pay any compensation where the performance of its contractual obligations is prevented or affected by reason of such events beyond its control.

Health, Safety & Security Abroad

Sadly crimes against both people and their property are a fact of life the world over, and when in Marrakech it is very important to be vigilant and avoid drawing attention to yourself by wearing expensive jewellery, carrying expensive camera equipment etc. Travellers have the same responsibility for their personal safety and that of their possessions, as they do at home. We urge that you undertake reasonable precautions to protect your family and yourself whilst on holiday.

Health & Vaccinations

Health facilities, hygiene and disease vary worldwide. You should take health advice about your specific needs as early as possible and ensure that vaccinations or preventative measures are taken early enough to be fully effective by the date of travel.